RestoSuite · General · 考试培训系统
Training 考试培训系统
Employee Product Knowledge Assessment — L1 / L2 / L3 Two-Level Exam System 员工产品知识考核 — L1 / L2 / L3 双级别考试体系
Go to Exam Portal → 进入考核系统 →
📋 Training Portal 培训门户
Overview · Exam Rules · Reminder · Future 概述 · 考试规则 · 提醒 · 未来题库
✅ Active 已启用
L1 · L2 · L3
Three difficulty tiers 三个难度等级
80%
Passing score 通过分数
2 / month
Official exams / month 每月正式考试次数
Unlimited 无限次
Practice exams (unlimited) 练习考试(无限次)
📋 Examination System Overview
考核体系概述
Two-Level Examination System
双级别考核体系
Employee assessments follow a two-level progressive model:员工考核采用双级别递进式模型:
- Level 1 — Basic Assessment — Core product knowledge, basic feature coverage第一级 — 基础考核 — 核心产品知识、基础功能覆盖
- Level 2 — Advanced Assessment — Deep business logic, complex scenarios第二级 — 进阶考核 — 深度业务逻辑、复杂场景
- Each level mixes questions from L1 / L2 / L3 difficulty tiers每个级别都混合 L1 / L2 / L3 难度等级的题目
Department-Based Filtering
按部门筛选
Questions filtered by department — employees only assessed on relevant content:题目按部门筛选 — 员工仅就相关内容接受考核:
Sales 销售部门
Implementation 实施部门
Customer Service 客服部门
| Item 项目 | Description 说明 |
|---|---|
| 📝 Exam 1 — Question count 考试一 — 题目数量 | 30 questions 30 道题 |
| 📝 Exam 2 — Question count 考试二 — 题目数量 | 50 questions 50 道题 |
| 🎯 Passing score 通过分数 | 80% (80% or higher to pass)80%(达到 80% 或以上即通过) |
| 📅 Official exam frequency 正式考试频率 | 2 per month official exam attempts每月 2 次正式考试机会 |
| 🔄 Practice exams 练习考试 | Unlimited, practice anytime无限次,随时练习 |
| 🔀 Difficulty mix 难度组合 | L1 (Basic) + L2 (Intermediate) + L3 (Advanced) L1(基础)+ L2(中级)+ L3(进阶) |
| 🏷️ Department filter 部门筛选 | Filtered by Sales / Implementation / Customer Service 按销售 / 实施 / 客服筛选 |
💡 Tip: Click the "Go to Exam Portal →" button at top right to start an exam or practice.💡 提示:点击右上角的"进入考核系统 →"按钮即可开始考试或练习。
📝 Examination Rules
考试规则
Exam Schedule Overview
考试安排总览
| Item 项目 | Exam 1 考试一 | Exam 2 考试二 |
|---|---|---|
| Question count 题目数量 | 30 questions30 道题 | 50 questions50 道题 |
| Passing score 通过分数 | 80% (≥24 / ≥40 correct) 80%(答对 ≥24 / ≥40 题) | |
| Difficulty range 难度范围 | L1 (Basic) + L2 (Intermediate) + L3 (Advanced) L1(基础)+ L2(中级)+ L3(进阶) | |
| Department filter 部门筛选 | Filtered by Sales / Implementation / Customer Service 按销售 / 实施 / 客服筛选 | |
| Official attempts 正式考试次数 | 2 per month 每月 2 次 | |
| Practice exams 练习考试 | Unlimited, no record 无限次,不记录成绩 | |
Important Notes
重要说明
- Exam 1 has 30 questions, Exam 2 has 50 questions考试一有 30 道题,考试二有 50 道题
- Both exams require a 80% passing score两场考试均须达到 80% 的通过分数
- Difficulty distribution: L1: 40% / L2: 35% / L3: 25%难度分布:L1:40% / L2:35% / L3:25%
- Practice exams do not record scores — ideal for pre-exam preparation练习考试不记录成绩 — 适合考前备考
- Those who fail can retake in the following month未通过者可于次月重考
✅ Practice Exams: Unlimited attempts, no score records. Recommended for pre-exam preparation.✅ 练习考试:无限次尝试,不记录成绩。建议用于考前备考。
📧 Monthly Email Reminder
每月自动邮件提醒
Reminder Rules
提醒规则
| Item 项目 | Description 说明 |
|---|---|
| ⏰ Frequency 频率 | Once per month 每月一次 |
| 🎯 Target 对象 | Employees who haven't taken or haven't passed this month本月尚未参加或尚未通过的员工 |
| 📨 Method 方式 | Email notification (to registered email) 邮件通知(发送至登记邮箱) |
| 📋 Logic 逻辑 | Auto-scan system to identify incomplete or failed members this month 系统自动扫描,识别本月未完成或未通过的成员 |
| 📄 Email content 邮件内容 | Assessment reminder + deadline + exam link 考核提醒 + 截止日期 + 考试链接 |
📧 Auto-flow: Monthly scan → identify incomplete/failed → send emails → track completion.📧 自动流程:每月扫描 → 识别未完成/未通过 → 发送邮件 → 跟踪完成情况。
Email Template
邮件内容模板
Subject: 📋 Monthly Product Knowledge Assessment Reminder — RestoSuite Training
Hi [Employee Name],
Your product knowledge assessment for [Month] is incomplete or not yet passed.
Please log in and complete the exam before [Deadline].
📝 Exam 1: 30 questions · 80% to pass
📝 Exam 2: 50 questions · 80% to pass
🔄 Practice: Unlimited, anytime
👉 Go to Exam Portal
RestoSuite Training Team主题:📋 每月产品知识考核提醒 — RestoSuite 培训
您好 [Employee Name],
您 [Month] 的产品知识考核尚未完成或尚未通过。
请在 [Deadline] 之前登录并完成考试。
📝 考试一:30 道题 · 80% 通过
📝 考试二:50 道题 · 80% 通过
🔄 练习:无限次,随时进行
👉 进入考核系统
RestoSuite 培训团队
Hi [Employee Name],
Your product knowledge assessment for [Month] is incomplete or not yet passed.
Please log in and complete the exam before [Deadline].
📝 Exam 1: 30 questions · 80% to pass
📝 Exam 2: 50 questions · 80% to pass
🔄 Practice: Unlimited, anytime
👉 Go to Exam Portal
RestoSuite Training Team主题:📋 每月产品知识考核提醒 — RestoSuite 培训
您好 [Employee Name],
您 [Month] 的产品知识考核尚未完成或尚未通过。
请在 [Deadline] 之前登录并完成考试。
📝 考试一:30 道题 · 80% 通过
📝 考试二:50 道题 · 80% 通过
🔄 练习:无限次,随时进行
👉 进入考核系统
RestoSuite 培训团队
🗂️ Future Question Bank
未来题库扩展
Question Bank Expansion Plan
题库扩展计划
📤 Material Submission
素材提交
Department heads can submit question materials including:部门主管可提交题目素材,包括:
- Product features — Knowledge from new feature releases产品功能 — 来自新功能发布的知识
- Business processes — SOP-related knowledge by role业务流程 — 按岗位划分的 SOP 相关知识
- FAQs — Common customer inquiries and scenarios常见问题 — 常见的客户咨询与场景
- Case studies — Real business scenarios案例研究 — 真实业务场景
🎯 Question Design Process
题目设计流程
Processing workflow after submission:提交后的处理流程:
- Design questions — Convert materials into standardized MCQs / T/F设计题目 — 将素材转化为标准化的选择题 / 判断题
- Tag — Assign department + L1/L2/L3 difficulty level标签 — 标注部门 + L1/L2/L3 难度等级
- Import — Add to question bank, update exam content导入 — 加入题库,更新考试内容
- Verify — Validate correctness and quality校验 — 验证正确性与质量
How to Contribute
参与方式
📬 Submission: Department heads submit materials to Benedict (Product) or Olivia (Coordination) — the team designs, tags, and imports questions into the system.📬 提交方式:部门主管将素材提交给 Benedict(产品)或 Olivia(协调)— 团队负责设计、标注并将题目导入系统。
Sales 销售部门
Implementation 实施部门
Customer Service 客服部门