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Training 考试培训系统
Employee Product Knowledge Assessment — L1 / L2 / L3 Two-Level Exam System
进入考核系统 →
📋 Training Portal
Overview · Exam Rules · Reminder · Future
✅ Active
L1 · L2 · L3
Three difficulty tiers
80%
Passing score
2 / month
Official exams / month
Unlimited
Practice exams (unlimited)
📋 Examination System Overview
考核体系概述
Two-Level Examination System
双级别考核体系
Employee assessments follow a two-level progressive model:
- Level 1 — Basic Assessment — Core product knowledge, basic feature coverage
- Level 2 — Advanced Assessment — Deep business logic, complex scenarios
- Each level mixes questions from L1 / L2 / L3 difficulty tiers
Department-Based Filtering
按部门筛选
Questions filtered by department — employees only assessed on relevant content:
Sales 销售部门
Implementation 实施部门
Customer Service 客服部门
| Item | Description |
|---|---|
| 📝 Exam 1 — Question count | 30 questions |
| 📝 Exam 2 — Question count | 50 questions |
| 🎯 Passing score | 80% (80% or higher to pass) |
| 📅 Official exam frequency | 2 per month official exam attempts |
| 🔄 Practice exams | Unlimited, practice anytime |
| 🔀 Difficulty mix | L1 (Basic) + L2 (Intermediate) + L3 (Advanced) |
| 🏷️ Department filter | Filtered by Sales / Implementation / Customer Service |
💡 Tip: Click the "进入考核系统 →" button at top right to start an exam or practice.
📝 Examination Rules
考试规则
Exam Schedule Overview
考试安排总览
| Item | Exam 1 | Exam 2 |
|---|---|---|
| Question count | 30 questions | 50 questions |
| Passing score | 80% (≥24 / ≥40 correct) | |
| Difficulty range | L1 (Basic) + L2 (Intermediate) + L3 (Advanced) | |
| Department filter | Filtered by Sales / Implementation / Customer Service | |
| Official attempts | 2 per month | |
| Practice exams | Unlimited, no record | |
Important Notes
重要说明
- Exam 1 has 30 questions, Exam 2 has 50 questions
- Both exams require a 80% passing score
- Difficulty distribution: L1: 40% / L2: 35% / L3: 25%
- Practice exams do not record scores — ideal for pre-exam preparation
- Those who fail can retake in the following month
✅ Practice Exams: Unlimited attempts, no score records. Recommended for pre-exam preparation.
📧 Monthly Email Reminder
每月自动邮件提醒
Reminder Rules
提醒规则
| Item | Description |
|---|---|
| ⏰ Frequency | Once per month |
| 🎯 Target | Employees who haven't taken or haven't passed this month |
| 📨 Method | Email notification (to registered email) |
| 📋 Logic | Auto-scan system to identify incomplete or failed members this month |
| 📄 Email content | Assessment reminder + deadline + exam link |
📧 Auto-flow: Monthly scan → identify incomplete/failed → send emails → track completion.
Email Template
邮件内容模板
Subject: 📋 Monthly Product Knowledge Assessment Reminder — RestoSuite Training
Hi [Employee Name],
Your product knowledge assessment for [Month] is incomplete or not yet passed.
Please log in and complete the exam before [Deadline].
📝 Exam 1: 30 questions · 80% to pass
📝 Exam 2: 50 questions · 80% to pass
🔄 Practice: Unlimited, anytime
👉 Go to Exam Portal
RestoSuite Training Team
Hi [Employee Name],
Your product knowledge assessment for [Month] is incomplete or not yet passed.
Please log in and complete the exam before [Deadline].
📝 Exam 1: 30 questions · 80% to pass
📝 Exam 2: 50 questions · 80% to pass
🔄 Practice: Unlimited, anytime
👉 Go to Exam Portal
RestoSuite Training Team
🗂️ Future Question Bank
未来题库扩展
Question Bank Expansion Plan
题库扩展计划
📤 Material Submission
素材提交
Department heads can submit question materials including:
- Product features — Knowledge from new feature releases
- Business processes — SOP-related knowledge by role
- FAQs — Common customer inquiries and scenarios
- Case studies — Real business scenarios
🎯 Question Design Process
题目设计流程
Processing workflow after submission:
- Design questions — Convert materials into standardized MCQs / T/F
- Tag — Assign department + L1/L2/L3 difficulty level
- Import — Add to question bank, update exam content
- Verify — Validate correctness and quality
How to Contribute
参与方式
📬 Submission: Department heads submit materials to Benedict (Product) or Olivia (Coordination) — the team designs, tags, and imports questions into the system.
Sales 销售部门
Implementation 实施部门
Customer Service 客服部门