AI Agent Team Guide — RestoSuite Internal Portal

Communication Platforms通讯平台

Use the right channel for the right purpose为不同目的选择正确的沟通渠道

01

Lark

Primary Platform主通讯平台

All 10 Agents + all team members. Daily work, project follow-ups, business communication.全部 10 个 Agent + 所有团队成员。日常工作、项目跟进、业务沟通。

Primary channel for all staff and all Agents — daily business and project follow-ups.全员 + 所有 Agent 主频道，日常业务、项目跟进。

System Channel系统专用通道

Hubert + Nova only. Server approvals, system alerts, security notifications.仅限 Hubert + Nova。服务器审批、系统报警、安全通知。

Hubert only — system operation approvals and server alerts.Hubert 专属，系统操作审批、服务器报警。

Email (AgentMail)

Long-form & Summaries长文 / 汇总专用

Select Agents have mailboxes. Agents check email every 10 minutes. Not for urgent requests.部分 Agent 已配置邮箱，每 10 分钟处理一次。不适合紧急请求。

Some Agents have mailboxes — checked every 10 minutes, not real-time messaging.部分 Agent 已配置邮箱，每 10 分钟处理一次，非即时通讯。

WhatsApp Business

External (Coming Soon)对外客户渠道（即将开通）

Chris / Sophia / Pearl. External customer support and sales follow-ups. Application in progress.Chris / Sophia / Pearl。对外客户支持与销售跟进。申请中。

External support and sales channel — application in progress, launching soon.客服 + 销售对外渠道，申请中，即将开通。

Core Rules核心使用规则

Follow these rules to get the best results遵循这些规则以获得最佳效果

02

1

Always communicate with Agents inside the designated group chats所有 Agent 沟通必须在指定群聊中进行

All Agent communication must happen in the designated training groups created by Hubert — never in one-on-one private chats.所有 Agent 沟通必须在 Hubert 创建的指定训练群中进行，不要单独私聊。

All Agent interactions must happen in the training groups created by Hubert — not in direct private chats. This keeps conversations visible, traceable, and useful for the whole team to learn from.所有 Agent 互动都必须在 Hubert 创建的训练群中进行，而不是私聊。这样对话可见、可追溯，整个团队都能从中学习。

This makes team collaboration easier, preserves records and shared learning, and lets Hubert observe and correct the training direction.便于团队协作、留存记录、互相学习，也方便 Hubert 观察和校正训练方向。

Required必须遵守

2

Pre-process your request using your own AI tool before sending to an Agent发给 Agent 前，先用个人 AI 工具预处理你的请求

Before sending, use a personal AI tool to filter the information and simplify the workflow, then send it to the Agent.发出前先用个人 AI 工具做一次信息筛选和流程简化，再发给 Agent。

Use Claude Sonnet, ChatGPT, Gemini, or similar to turn your rough ideas into clear, structured instructions before sending to the Agent. This reduces unnecessary back-and-forth, lowers token usage, and significantly improves output quality.使用 Claude Sonnet、ChatGPT、Gemini 或类似工具，将你的初步想法转化为清晰、结构化的指令后再发给 Agent。这能减少不必要的来回沟通、降低 token 消耗，并显著提升输出质量。

Recommended tools: Claude Sonnet, ChatGPT, or Gemini — turn rough ideas into clear instructions to cut token usage and improve response quality.推荐使用 Claude Sonnet、ChatGPT 或 Gemini，把原始想法整理成清晰指令，减少 token 消耗，提升响应质量。

Example示例

✓ Good: "Generate a proposal for Toast Box, 3 outlets, POS + KDS + Membership, full-service package, contact: Roger Yip"✓ 好的指令：帮我生成 Toast Box 3 家门店的报价单，POS + KDS + 会员系统，正餐套餐，联系人 Roger Yip

✗ Vague: "Help me do a proposal"✗ 不好：帮我做个报价

Saves tokens节省 token

3

Use the right Agent for the right task找对 Agent，不要随便问任何一个

Pick the correct Agent — don't just ask any one at random.找对 Agent，不要随便问任何一个。

Each Agent has a clear scope. Sales questions → Steven / Sophia. Product how-to → Benedict. Project tracking → Pearl. Customer support → Chris. Going to the wrong Agent wastes tokens and may return inaccurate answers.每个 Agent 都有明确的职责范围。销售问题 → Steven / Sophia。产品操作 → Benedict。项目追踪 → Pearl。客户支持 → Chris。找错 Agent 会浪费 token，也可能得到不准确的答案。

Each Agent has clear scope boundaries. Going to the wrong Agent wastes tokens and may return inaccurate answers.每个 Agent 有明确职责边界。找错 Agent 会浪费 token，也可能得到不准确的答案。

Accuracy提高准确率

4

Know the difference between Agent Skills and Shared Skills区分 Agent Skill（专属技能）和 Shared Skill（共享技能）

Distinguish Agent Skills (Agent-specific) from Shared Skills (team-wide).区分 Agent Skill（专属技能）和 Shared Skill（共享技能）。

Some capabilities belong to a specific Agent (e.g. Mary's 35 marketing skills, Sophia's HubSpot templates). Others are shared across the team (e.g. product knowledge base, document generation). If unsure, ask Hubert before building to avoid duplication.部分能力属于特定 Agent（如 Mary 的 35 个营销技能、Sophia 的 HubSpot 模板）。其他能力则全团队共享（如产品知识库、文档生成）。不确定时，先找 Hubert 确认再搭建，避免重复建设。

Some skills belong only to a specific Agent (e.g. Mary's 35 marketing skills); others are shared across the whole team (e.g. the product knowledge base). When unsure, confirm with Hubert to avoid duplicated work.部分技能只属于特定 Agent（如 Mary 的 35 个营销技能），部分是全团队共享的（如产品知识库）。不确定时找 Hubert 确认，避免重复建设。

Training efficiency训练效率关键

5

Do not send highly sensitive information to Agents不要将高度敏感信息发给 Agent

Do not send highly sensitive information to Agents.不要将高度敏感信息发给 Agent。

Do not share customer passwords, bank account numbers, personal identity data, or confidential credentials with Agents. Agents can analyse screenshots and documents, but information security remains your responsibility.不要把客户密码、银行账号、个人身份数据或机密凭证发给 Agent。Agent 可以分析截图和文档，但信息安全仍由你自己负责。

Do not process customer passwords, bank accounts, or personal privacy data through Agents. Agents can analyse screenshots and documents, but information security is your own responsibility.客户密码、银行账号、个人隐私数据等不要通过 Agent 处理。Agent 可以分析截图和文档，但信息安全由你自己负责。

Security boundary安全边界

6

System operations require Hubert's approval — never bypass the process系统操作需要 Hubert 审批，不要绕过流程

System operations require Hubert's approval — do not bypass the process.系统操作需要 Hubert 审批，不要绕过流程。

Any system-level operation request (server changes, permission modifications, etc.) must be formatted by Olivia and forwarded to Hubert for approval. Only Nova executes approved operations. Business Agents do not run system commands.任何系统级操作请求（服务器变更、权限修改等）都必须由 Olivia 格式化后转交 Hubert 审批。只有 Nova 执行已批准的操作。业务 Agent 不运行系统命令。

System-level operation requests are formatted by Olivia, forwarded to Hubert, and executed by Nova. Business Agents do not run system commands.系统级操作请求通过 Olivia 格式化后转达 Hubert，由 Nova 执行。业务 Agent 不执行系统命令。

Security architecture安全架构

7

Company AI Agents are for work-related tasks only — strictly no personal use公司 AI Agent 只能用于与公司工作相关的内容，严禁用于个人用途

Company AI Agents may only be used for company work-related content — personal use is strictly prohibited.公司 AI Agent 只能用于与公司工作相关的内容，严禁用于个人用途。

All company Agents are trained on RestoSuite's business knowledge — products, customers, SOPs, and workflows. Using Agents for personal tasks (personal queries, entertainment, non-work conversations, etc.) directly corrupts their Skills, memory, and knowledge base, causing confusion and degrading performance for the entire team.公司所有 Agent 都基于 RestoSuite 的业务知识训练——产品、客户、SOP 与工作流程。将 Agent 用于个人任务（个人问题、娱乐、非工作对话等）会直接污染其 Skill、Memory 和知识库，导致数据混乱，并降低整个团队的使用质量。

Every company Agent's knowledge base, Skills, and Memory are built around RestoSuite business. Using an Agent for personal purposes directly corrupts its Skills, Memory, and knowledge base.公司所有 Agent 的知识库、Skill 和 Memory 均围绕 RestoSuite 业务建立。将 Agent 用于个人用途（个人问题、娱乐、非工作对话等）会直接污染 Agent 的 Skill、Memory 和知识库，导致数据混乱，影响全团队的使用质量。

⚠️ Violation consequences⚠️ 违规后果

Any team member found using company Agents for non-work purposes will receive a formal written warning. Repeated violations will be escalated to management.任何团队成员一经发现将公司 Agent 用于非工作用途，将给予严重书面警告，重复违规将上报管理层处理。

⚠️ Strict policy⚠️ 严格执行

Current Model当前模型说明

Claude Sonnet 4.6 API

03

⚡

Currently running Claude Sonnet 4.6 API — higher cost, higher capability当前运行 Claude Sonnet 4.6 API——成本更高，能力更强

We are using the Claude Sonnet 4.6 API at this stage (higher cost) to ensure early build stability and the ability to understand complex problems.现阶段使用 Claude Sonnet 4.6 API（较高成本），保障前期搭建稳定性和复杂问题理解能力。

Once the system is stable, we will step down to Claude 4.5 or a lower-cost model. In the meantime, please be deliberate about instruction quality to minimise unnecessary back-and-forth.待系统稳定后将逐步降级至 Claude 4.5 或更低成本的模型。在此期间，请有意识地提升指令质量，减少不必要的来回对话。

Email Channel邮件频道说明

All 10 Agents with AgentMail mailboxes全部 10 个 Agent 已配置 AgentMail 邮箱

04

📬

All 10 Agents now have AgentMail mailboxes — checked every 10 minutes全部 10 个 Agent 现已配置 AgentMail 邮箱——每 10 分钟读取一次

All 10 Agents have completed AgentMail mailbox setup, reading mail once every 10 minutes.全部 10 个 Agent 已完成 AgentMail 邮箱配置，每 10 分钟读取一次。

Best for: long-form documents, meeting summaries, reports, non-urgent information. Not for urgent requests — use Lark instead.适合长文件、会议汇总、汇报等不紧急内容。紧急事项请改用 Lark。

Agent MailboxesAgent 邮箱地址

N

Nova

Restosuite_Nova@agentmail.to

S

Steven

Restosuite_Steven@agentmail.to

S

Sophia

Restosuite_Sophia@agentmail.to

P

Pearl

Restosuite_Pearl@agentmail.to

A

Ava

Restosuite_Ava@agentmail.to

M

Mei

Restosuite_Mei@agentmail.to

M

Mary

Restosuite_Mary@agentmail.to

C

Chris

Restosuite_Chris@agentmail.to

B

Benedict

Restosuite_Benedict@agentmail.to

O

Olivia

Restosuite_Oliva@agentmail.to

Your 10 Agents10 个专属 Agent

Each Agent has a defined role每个 Agent 都有明确的职责

05

N

Nova

Executive Coordinator行政协调员

Hubert's Dedicated CoordinatorHubert 专属协调员

Reports to: Hubert汇报对象：Hubert
Task breakdown, financial analysis, system oversight指令分解、财务分析、系统管理
Restosuite_Nova@agentmail.to

Telegram Email

S

Steven

Sales Strategist销售策略专家

Sales Strategy Specialist销售策略专家

Reports to: Derrick汇报对象：Derrick
Pitches, pricing, competitor analysis话术设计、定价策略、竞品分析
Restosuite_Steven@agentmail.to

Lark Email

S

Sophia

Sales Executive销售执行

Sales Execution Assistant销售执行助理

Reports to: Steven汇报对象：Steven
Follow-ups, proposals, HubSpot CRM客户跟进、报价生成、HubSpot 更新
Restosuite_Sophia@agentmail.to

Lark Email

P

Pearl

Implementation Lead项目实施负责人

Project Implementation Lead项目实施负责人

Reports to: Mia汇报对象：Mia
Project tracking, requirements, bug follow-up项目追踪、需求整理、Bug 跟进
Restosuite_Pearl@agentmail.to

Lark Email

A

Ava

Asset Manager资产管理专家

Asset Management Specialist资产管理专家

Reports to: Mia + Herman · SG & MY汇报对象：Mia + Herman · 新马两地
License expiry, hardware inventory, service packagesLicense 提醒、硬件库存、服务配套
Restosuite_Ava@agentmail.to

Lark Email

M

Mei

MY Channel Manager马来西亚渠道经理

Malaysia Channel Specialist马来西亚渠道专家

Reports to: Herman汇报对象：Herman
Channel management, commission calc渠道管理、分润计算
Restosuite_Mei@agentmail.to

Lark Email

M

Mary

Digital Marketing数字营销

Digital Marketing Specialist数字营销专员

Reports to: Steven · Serves: All staff汇报对象：Steven · 服务对象：全员
Content creation, 35 marketing skills内容创作、35 个营销技能
Restosuite_Mary@agentmail.to

Lark Email

C

Chris

Customer Support客户支持

Customer Support Specialist客服支持专家

Reports to: Hui Qi汇报对象：Hui Qi
Issue triage, bug tracking, retention问题分流、Bug 追踪、客户留存
Restosuite_Chris@agentmail.to

Lark Email

B

Benedict

Product Knowledge Base产品知识库

Reports to: Mia · Serves: All staff汇报对象：Mia · 服务对象：全员
Product Q&A, release notes, tutorials产品解答、发版公告、教程推荐
Restosuite_Benedict@agentmail.to

Lark Email

O

Olivia

Internal Info Hub内部信息枢纽

Internal Information Hub内部信息枢纽

Reports to: Nova · Serves: All staff汇报对象：Nova · 服务对象：全员
Daily/weekly reports, approvals, cross-team日报周报、审批转达、跨部门协调
Restosuite_Oliva@agentmail.to

Lark Email

Quick Reference by Team各团队快速索引

Find the right Agent for your team为你的团队找到合适的 Agent

06

Team团队	Primary Agents主要对接 Agent
SG Sales Team新加坡销售团队 Singapore Sales Team新加坡销售团队	Steven · Sophia · Benedict
SG Implementation Team新加坡实施团队 Singapore Implementation Team新加坡实施团队	Pearl · Ava · Benedict
MY Channel Team马来西亚渠道团队 Malaysia Channel Team马来西亚渠道团队	Mei · Ava · Benedict
CS Team (SG & MY)新马客服团队 Singapore & Malaysia Customer Support Team新马客服团队	Chris · Benedict · Ava
All Staff全员	Olivia · Mary · Benedict
Hubert onlyHubert 专属	Nova (via Telegram)（通过 Telegram）

Skill Training GuideSkill 训练指引

Agent Skill vs Shared Skill

07

Skill Type类型	Examples示例	Owner归属
Agent Skill Agent-specific Skill专属技能	Mary's 35 marketing skills, Sophia's HubSpot templates, Chris's support scriptsMary 的 35 个营销技能、Sophia 的 HubSpot 模板、Chris 的客服话术	Specific Agent only特定 Agent 专属
Shared Skill Team-wide Skill共享技能	Product knowledge base, email brand templates, document generation, implementation SOP产品知识库、邮件品牌模板、文档生成、实施 SOP	All Agents全团队共享 /root/.hermes/shared-skills/

Recommended Workflow推荐工作流程

Steps before sending any instruction发送任何指令前的步骤

08

🎯

Define your task明确任务

Be clear on what to do明确要做什么

✏️

Refine with Claude / ChatGPT用 Claude / ChatGPT 优化

Organise instructions with an AI tool用 AI 工具整理指令

Find the right Agent找对 Agent

Find the matching Agent找对应 Agent

Send in the group chat在群聊中发送

Send in the training group在训练群发送

Review & refine检查与优化

Check, give feedback, adjust检查，反馈调整

Security & Approval Flow安全架构与审批流程

Three-tier protection system三层防护体系

09

1

Team member submits a system operation request via any Agent团队成员通过任何 Agent 提出系统操作请求

A team member submits a system operation request through any Agent.团队成员通过任何 Agent 提出系统操作请求。

2

Agent refuses to execute immediately and notifies OliviaAgent 拒绝立即执行并通知 Olivia

The Agent refuses to execute immediately and notifies Olivia.Agent 拒绝立即执行，通知 Olivia。

3

Olivia formats the request: Requester / Channel / Operation / Reason / TimeOlivia 格式化申请：申请人 / 渠道 / 操作内容 / 原因 / 时间

Olivia formats the request: Requester / Channel / Operation / Reason / Time.Olivia 格式化申请：申请人 / 渠道 / 操作内容 / 原因 / 时间。

4

Olivia sends 🔐 approval request to Hubert via Telegram (through Nova)Olivia 通过 Telegram（经由 Nova）向 Hubert 发送 🔐 审批申请

Olivia sends a 🔐 approval request to Hubert via Telegram.Olivia 通过 Telegram 向 Hubert 发送 🔐 审批申请。

5

Hubert replies "Approve" or "Reject" — Nova executes only after approvalHubert 回复「批准」或「拒绝」——Nova 仅在获批后才执行

Hubert replies "Approve" or "Reject + reason"; Nova executes only after approval.Hubert 回复「批准」或「拒绝 + 原因」，Nova 获批后才执行。

Lark Bot PairingLark Bot 配对

First-time use: One-time setup per Agent首次使用：每个 Agent 一次性配对

10

ℹ️

Why is this needed?为什么需要配对？

Each Agent Bot on Lark requires a one-time pairing code to link your Lark account to the Agent. This is a security step — without it, the Agent cannot recognise who you are and will not respond.Lark 上的每个 Agent Bot 都需要一个一次性配对码，将你的 Lark 账号与 Agent 绑定。这是一个安全步骤——没有它，Agent 无法识别你的身份，也不会回应。

Each Lark Bot needs a one-time pairing code to bind your Lark account to the Agent. This is a security verification step — Agents will not respond to unpaired accounts.每个 Lark Bot 需要一次性配对码，将你的飞书账号与 Agent 绑定。这是安全验证步骤，未配对的账号 Agent 不会回应。

Step-by-step配对步骤

1

Open Lark and find the Agent Bot you want to use (e.g. AI-Sophia-Sales)打开 Lark，找到你要使用的 Agent Bot（例如 AI-Sophia-Sales）

Open Lark and locate the Agent Bot you need to use (e.g. AI-Sophia-Sales).打开飞书，找到你需要使用的 Agent Bot（例如 AI-Sophia-Sales）。

2

Send any message to the Bot — it will reply with a pairing code向 Bot 发送任意消息——它会回复一个配对码

Send any message to the Bot, and the Bot will reply with a Pairing Code.向 Bot 发送任意消息，Bot 会回复一串配对码（Pairing Code）。

              Example reply:Bot 回复示例：

              🔑 Your pairing code:你的配对码： XXXXXX

              Please send this code to your administrator to complete setup.请将此配对码发送给你的管理员以完成设置。

3

Screenshot or copy the pairing code and send it to Hubert截图或复制配对码，发送给 Hubert

Take a screenshot or copy the pairing code and send it to Hubert.截图或复制配对码，发送给 Hubert。

⚠️ Include in your message:⚠️ 发送时请注明：
Your name你的姓名 + Agent nameAgent 名称 + Pairing code配对码
e.g. "Kenneth — AI-Sophia-Sales — pairing code: XXXXXX"例如："Kenneth — AI-Sophia-Sales — 配对码：XXXXXX"

4

Hubert will approve the pairing on the server side — usually within the same working dayHubert 会在服务器端批准配对——通常在同一工作日内完成

Hubert runs the approval command on the server side to complete the pairing, usually within the same working day.Hubert 会在服务器端运行审批指令完成配对，通常在同一工作日内完成。

nova pairing approve lark [pairing code][配对码]

5

You will receive a confirmation — you can now chat with the Agent freely你会收到确认消息——之后即可自由与该 Agent 对话

After successful pairing you will receive a confirmation message, and can then use the Agent normally without pairing again.配对成功后你会收到确认消息，之后即可正常使用该 Agent，无需再次配对。

Important notes注意事项

✓

Each pairing is one-time only per Agent — once done, you never need to do it again for that Agent.每个 Agent 只需配对一次——完成后永久有效，无需再次配对。

✓

If you need access to multiple Agents, repeat steps 1–4 for each one separately.如果需要使用多个 Agent，请为每个 Agent 分别重复步骤 1–4。

⚠️

The pairing code expires quickly — send it to Hubert promptly after receiving it.配对码很快过期——收到后请尽快发给 Hubert，不要拖延。

✗

Do not share your pairing code with colleagues — each person must generate their own.不要与同事共享你的配对码——每个人必须生成自己的配对码。

Common Issues常见问题

Troubleshooting guide常见问题与处理方法

11

⏳

Agent is stuck on a long task and not respondingAgent 卡在长任务中且无回应

The Agent is stuck on a long task and not replying to messages (shows "Still working… iteration X/90" or "Interrupting current task").Agent 卡在长任务中，发消息没有回应（显示 "Still working… iteration X/90" 或 "Interrupting current task"）。

Steps to follow处理步骤

1

Do not keep sending messages to the stuck Agent不要持续给卡住的 Agent 发消息

Do not repeatedly message a stuck Agent — it only makes things more chaotic.不要反复发消息给卡住的 Agent，这会让情况更混乱。

2

Notify Hubert directly in Lark with the following information在 Lark 直接通知 Hubert，附上以下信息

Notify Hubert directly in Lark, attaching the following information.在 Lark 直接通知 Hubert，附上以下信息。

                🚨 Agent stuck — [Agent name]

                Task: [what you asked it to do你让它做什么]

                Status shown: [e.g. "Still working… iteration 2/90"]

                Time elapsed: [how long已卡多久]

                Lark channel: [which group哪个群]

3

Wait for Hubert to restart the Gateway — do not attempt to restart yourself等待 Hubert 重启 Gateway——不要自行尝试重启

Wait for Hubert to restart the Gateway; do not attempt a restart yourself — Gateway restarts are executed by Nova.等待 Hubert 重启 Gateway，不要自行尝试重启，Gateway 重启由 Nova 执行。

4

Once the Agent is back online, re-send your original requestAgent 恢复在线后，重新发送你的原始请求

Once the Agent is back to normal, simply re-send your original request.Agent 恢复正常后，重新发送你的原始请求即可。

🔇

Agent is completely unresponsive — no reply at allAgent 完全无回应——根本不回复

The Agent does not respond at all and messages vanish without a trace (the Gateway may have stopped running).Agent 完全没有回应，发消息石沉大海（Gateway 可能已停止运行）。

Steps to follow处理步骤

1

Wait 2 minutes and try once more — the Agent may be processing another task等待 2 分钟后再试一次——Agent 可能正在处理其他任务

Wait 2 minutes and try again — the Agent may be processing another task.等待 2 分钟后再试一次，Agent 可能正在处理其他任务。

2

Still no response — notify Hubert in Lark immediately仍无回应——立即在 Lark 通知 Hubert

Still no response — notify Hubert in Lark immediately, stating which Agent, which group, and since when it stopped responding.仍无回应，立即在 Lark 通知 Hubert，说明是哪个 Agent、哪个群、从什么时候开始没有回应。

3

Hubert will check the Gateway status and restart if needed via NovaHubert 会检查 Gateway 状态，必要时通过 Nova 重启

Hubert will check the Gateway status via Nova and decide whether to restart.Hubert 会通过 Nova 检查 Gateway 状态并决定是否重启。

🤔

Agent replied but the output is wrong or unexpectedAgent 回复了，但输出错误或不符预期

The Agent replied, but the content is wrong, off-topic, or of poor quality.Agent 回复了，但内容不对、答非所问，或质量很差。

1

First — try refining your instruction before assuming it's a system issue首先——在认定是系统问题前，先尝试优化你的指令

First check whether your own instruction is clear and specific enough — 80% of cases are caused by instructions that aren't detailed enough, not by a system problem.先检查自己的指令是否足够清晰具体，80% 的情况是指令不够详细导致的，不是系统问题。

2

Tell the Agent specifically what was wrong and what you need instead明确告诉 Agent 哪里不对、你需要什么

Tell the Agent directly what is wrong and how it should be changed — don't start a brand-new conversation.直接告诉 Agent 哪里不对、需要怎么改，不要重新开始一个新对话。

3

If the Agent consistently gives wrong answers on a specific topic — report to Hubert如果某个 Agent 在某类问题上持续答错——报告给 Hubert

If an Agent keeps giving wrong answers on a certain type of question, its Skill or knowledge base may need updating — report it to Hubert.如果某个 Agent 在某类问题上持续答错，可能是 Skill 或知识库需要更新，报告给 Hubert。

Quick Summary快速一览

Symptom症状	Action处理	Escalate to上报
⏳ Stuck — "Still working / Interrupting"卡住 — "Still working / Interrupting"	Stop sending. Note task status.停止发送。记录任务状态。	Notify Hubert in Lark在 Lark 通知 Hubert
🔇 No reply at all (> 2 min)完全无回应（> 2 分钟）	Try once more, then escalate.再试一次，然后上报。	Notify Hubert in Lark在 Lark 通知 Hubert
🤔 Wrong / poor output输出错误 / 质量差	Refine instruction. Give feedback inline.优化指令。在对话中直接反馈。	Hubert only if persistent持续出现时才找 Hubert
🔁 All Agents down所有 Agent 宕机	Do not attempt anything.不要尝试任何操作。	Notify Hubert immediately立即通知 Hubert